At Zia Jewelry, your satisfaction is our priority. Please read our Return & Refund Policy carefully before placing your order.
Returns
- We accept return requests within 7 days of receiving your order.
- Items must be unused, unworn, in their original packaging, and with all tags intact.
- Returns will not be accepted for products that show signs of use, damage, or tampering.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Earrings
- Customized or personalized jewelry
- Gift cards
- Items purchased during clearance or final sale
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos/videos of the product and packaging. We will review the issue and provide a suitable replacement or refund if approved.
Refunds
- Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 5–7 business days.
- Shipping charges are non-refundable unless the return is due to our error.
Exchanges
We currently offer exchanges only for products that arrive damaged, defective, or incorrect, subject to stock availability.
Return Shipping
- If the return is due to a change of mind, the customer is responsible for return shipping costs.
- If the return is due to our error (wrong or damaged product), we will bear the return shipping charges.
Cancellation
Orders can be cancelled only before they are shipped. Once an order has been dispatched, it cannot be cancelled.
Contact Us
If you have any questions about your order or need assistance with a return, please contact our customer support team. Please keep your order number handy to help us assist you quickly.