Return & Refund Policy
Return & Refund Policy
Last updated: [20/01/2026]
At [Zia Jewels], customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.
Eligibility for Returns
Returns are accepted only if:
The product is damaged, defective, or incorrect at the time of delivery
The issue is reported within [24–48 hours] of receiving the order
The product is unused, unworn, and in its original packaging with all tags intact
For hygiene and safety reasons, jewelry items are not eligible for return if used or tampered with, unless received damaged or defective.
Non-Returnable Items
The following items are not eligible for return or refund:
Products damaged due to misuse, negligence, or improper handling
Normal wear and tear
Items purchased during clearance or sale (unless damaged on arrival)
Customized or made-to-order products
Return Process
To request a return, please email us at [ziabyzavian@gmail.com] with:
Your order number
Clear photos/videos of the product
A brief explanation of the issue
Our team will review your request and respond within [2–3 business days].
Refunds
If your return request is approved:
Refunds will be processed to the original payment method
Refund processing may take [5–7 business days], depending on your bank or payment provider
Shipping charges (if any) are non-refundable, unless the return is due to our error.
Replacements
Where applicable, we may offer a replacement instead of a refund, subject to product availability.
Cancellations
Orders can be cancelled only before they are shipped. Once shipped, cancellation requests will not be accepted.
Contact Us
For any questions related to returns or refunds, please contact us at:
Brand Name: [Zia Jewels]
Email: [ziabyzavian@gmail.com]
