Shipping Policy
Thank you for shopping with Zia Jewelry.
We are committed to delivering your order safely and on time. Please review our shipping policy below.
Order Processing
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once your order is shipped, you will receive a tracking number via email or SMS (where available).
Shipping Time
- Standard Delivery (India): 3–7 business days, depending on your location.
- Delivery times may vary during festivals, sales, or due to unforeseen courier delays.
Shipping Charges
- Free shipping on eligible orders (if applicable).
- Shipping charges, if any, will be displayed at checkout before payment.
Order Tracking
Once your order has been dispatched, you can track it using the tracking details shared with you.
Delivery Delays
While we strive to deliver your order within the estimated timeframe, delays caused by courier partners, weather conditions, natural disasters, or other unforeseen circumstances may occur. We appreciate your patience and understanding.
Incorrect Shipping Information
Please ensure your shipping address and contact details are accurate before placing your order. Zia Jewelry is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us within 48 hours of the expected delivery date. We will work with our courier partner to resolve the issue as quickly as possible.
Contact Us
If you have any questions about shipping or your order status, please contact our customer support team. We are happy to assist you.